Worldwide Cloud Customer Interaction Platform as a Service

InteractionClouds is the new brand name for our company, bringing together new services, and our sistercompanies ICP Services and Octopus Tele.com. We offer a worldwide connected Customer Interaction Center Platform as a service (SaaS) embedded in the TATA Communications network (the biggest IP carrier-carrier network of the world).
  • We help support desks to handle worldwide support calls, providing local numbers and routing to the location of the agent, which may be anywhere in the world (even with a laptop on the beach)
  • We enable telesales teams to make automated calls, to countries anywhere in the world using local voice gateways in those countries, hence making you save a lot of money on telecom costs
  • We enable mobile users to be an online part of the company team
  • We offer the best voice quality with excellent  telecom rates
We have offices in the Netherlands, UK, Spain, and Sweden and share the TATA Supportdesk in India and Singapore. Our services enable our customers to be available 24x7 with 99.95% availability.
  Our team has been active in operational IT Management in Call and Contact Centers and Telecommunication for more than 15 years. We started by offering fully equipped call center floors in our Call Center Hotel; when technology (and prices) allowed we changed our business to offering hosted services from our own datacenters and in 2010/2011 we made another change in line with technological advancements by offering all Support & High-en (Tels)Sales Center services from the cloud. Today we are a 100% Interaction Cloud Services Provider.

We understand what is needed for a streamlined customer interaction department operation and based on that knowledge we have selected the future winners currently in the market and combined the services to a full Support and Sales Center Solution, being keen to offer the best 'out of the cloud' for our customers including the best implementation services and online support.

We handle calls for ABNAMRO, CitiGroup, HomeAway, The Irish Tourist Board and many others with between 2 to 1000 support or (tele)sales professionals. We also manage outbound dialer services for small and large outsourcers.

A typical larger company that comes to us for our ContactCloud or ContactSales product is one that has offices in various parts of the world, and wants to combine the workers in those offices into one virtual department, with someone always picking up on a call or answering an e-mail or chat, e.g.: 2 people in London, 2 in HongKong, 5 in America and 1 in Australia. The local request for contact is always routed to the local office first, unless there is no-one available there, then the system routes to where there is someone available. Hence our company name: we offer three clouds (1 over Europe; 1 over the Eastern hemisphere and 1 over the Americas; the request is kept in the cloud which is closest, but benefits from the fact that there are two other clouds available where agents may provide an answer. This reduces your costs enormously and at the same time allows you to offer your customer 24 hour availability. You may introduce the follow-the-sun principle so there is always someone available to answer your customer's question.

We offer the following online services:
CloudContact
Full inbound and outbound services for Customer Interaction Centers with 20 - 1000 agents

CloudSales
A specialized version of CloudContact for Sales Teams, including Salesforce Automation software which helps teams maximize their time and close more business

CloudTeam
A full inbound service for teams with 2 - 50 members handling voice, e-mail and chat and making outbound calls

CloudWorkforce
Our online planning and forecasting system for Customer Interaction Centers with more than 100 agents 

CloudScripter
Easy way to build your call scripts and data-entry applications

CloudNumbers
We offer online local numbers in 80 countries, usually within a few hours, several days at the most

CloudMobile
We connect your mobile workers direct to your services and make them a part of your online support team again

CloudDialer
The best predictive outbound dialer in the market and with a direct telecom interaction with the big telecom operators.

InteractionClouds helps you get online with a broad portfolio of Support & Sales Center and Mobile services wherever your teammembers or customers are in the world.

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